This document explains how Hybo, a space reservation tool, integrates with Infraspeak, a platform for managing incidents. The goal is to ensure that incidents reported in Hybo are automatically converted into tickets in Infraspeak, maintaining a single, unified record to streamline communication between both systems.
📢 Reporting incidents
📢 Reporting incidents
When someone reports an issue from Hybo, a ticket is created in Infraspeak containing:
A description of the problem
The affected building and location
Additional information required to manage the ticket (e.g., an image)
📝 Ticket registration
📝 Ticket registration
Once the ticket is created in Infraspeak, a unique code is stored in Hybo.
This code is used to:
Link the incident in Hybo with the corresponding ticket in Infraspeak
Keep the information synchronized between both systems
🔔 Change notifications
🔔 Change notifications
Hybo is configured to automatically receive updates when ticket information changes in Infraspeak.
For example, if the ticket status changes or a new comment is added, Hybo receives this update.
✅ Ticket validation
✅ Ticket validation
To ensure that only tickets created from Hybo are updated:
Hybo verifies the unique code stored in the system against the corresponding ticket in Infraspeak.
If the codes match, Hybo updates the incident’s status accordingly.
🔑 Unique identifiers
🔑 Unique identifiers
Hybo uses unique codes for incident categories and related elements.
These identifiers allow a direct and reliable connection between both systems without requiring complex configuration.
✨ Benefits of the integration
Automation: Tickets are created and updated automatically, saving time and effort.
Simple Synchronization: Unique codes ensure a smooth flow of information.
Centralized Management: Administrators can manage everything easily from Hybo.
🔄 Integration flow
🌟 Enhance the reservation experience and improve space management with Hybo. Activate the new incident integration with Infraspeak at [email protected]!