To improve the user experience in our facilities, we have implemented a new feature that allows refunding activities credits when cancelling reservations. Below is a detailed explanation of how it works.
🎟️ How does the credit refund work?
🎟️ How does the credit refund work?
Cancellations with sufficient notice:
If the user cancels their reservation “x” hours in advance or more, the credit associated with that reservation will be automatically refunded, and the slot will become available for other users.Late cancellations:
If the user cancels their reservation with less than “x” hours in advance, the credit will not be refunded, although the slot will still be released.Confirmation messages:
Before confirming the cancellation, the system will display a message indicating whether the user is within or outside the refund window. This allows them to make an informed decision before proceeding.
🔧 How to configure it
🔧 How to configure it
Administrators can set the number of hours required for a credit refund from the administration page. This allows the functionality to be adjusted according to the needs of each site.
🚀 Benefits of this feature
For users:
Transparency in cancellation conditions.
Flexibility to cancel reservations with refund if done with sufficient notice.
For administrators:
Improved management and control of credit usage.
Reduction of no-shows without prior cancellation.
If you have any questions or need assistance with this feature, feel free to contact us at [email protected].
🌟 Optimize the reservation experience and improve space management with Hybo. Activate early booking today!